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PepsiCo Global Business Services Poland

al. Pokoju 18, 31-564 Kraków


HR Operations Coordinator with French

  • małopolskie
  • Human Resources
  • praca

Job Description

Location Overview:

Working with inspiring and experienced colleagues, you’ll find that the atmosphere in our city-centre office in Kraków is informal and engaging. With drive and ingenuity, our teams deliver vital services to PepsiCo employees around the world. With an active, get-things-done culture, this is a place where your dynamism and agility will make a difference.


Job Overview:

The HR Operations Coordinator will be responsible employee services processes and transactions to be completed for the respective process based on the agreed service catalog under direct supervision of the manager. The role will be responsible to deliver standardized reporting and analytics for the work assigned and will leverage required HR systems and tools met the process requirements based out of the Krakow site.


Main Responsibilities:

  • Identifying service delivery and process improvement opportunities in the assigned process
  • Ensuring a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company and process requirements
  • Partnering with team to execute plans to improve customer satisfaction with a focus on processes
  • Representing technical, functional and customer perspective when taking decisions: database requirements, integration of systems, internal clients and the broader shared services organization
  • Ensuring smooth on-boarding, training, process and support documentation and aids for colleagues as needed
  • Acting as a point of contact for employees and managers for all administrative queries and provision of administration support.
  • Delivering HR administration to the highest standards and in a timely manner (including; filing, letters, payroll processing, maternity, leavers, new hires, job changes, training, invoices etc).
  • Day-to-day maintenance of HR Systems to ensure 100% data integrity and confidentiality of all employee records.
  • Managing monthly and periodical reporting of HR data.
  • Ensuring audit compliance including, starters and leavers audit, work permits, quarterly recruitment audit, PDR audits etc.



  • 1-2 years in a large scale global HR Operations/Shared Services environment / Administration
  • Fluent English and French
  • Strong proven administration skills – experience within a busy HR environment would be ideal but is not essential.
  • Experience of using HR Management systems, e.g. Oracle, SAP, would be beneficial.
  • Excellent PC skills (including intermediate levels of Outlook, PowerPoint, Word and Excel).
  • Excellent time management and prioritizing skills to effectively manage a complex and varied workload and conflicting priorities within a fast-paced environment.
  • Excellent communication skills at all levels with the ability to build trust and positive relationships with employees.


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